Key Encoder - Showing Offline

Quick answer

Unplug the encoder's power cable, wait 10 seconds, and plug it back in.

Steps

1. Unplug the power cable from the key encoder.
2. Wait 10 seconds.
3. Plug the power cable back in.
4. Wait for the encoder to start up, then try making a key.

Still offline?

• Check that the encoder's USB or network cable is plugged in firmly.
• See "Colleague Advantage - Wrong Key Encoder Selected" if keys are going to the wrong encoder.

Still need help? Open a ticket support@securityval.com and our team will follow up with you.